We're here to help
Have a question or need assistance with Alchemora? Find answers to common questions and ways to contact us.
For questions, issues, or feedback, email us at:
We aim to respond within 48 hours.
How do I restore my purchases?
Open the App, go to the Store, and tap "Restore Purchases". This restores era packs on devices using the same App Store or Google Play account.
I lost my game progress. Can it be recovered?
Game progress is stored locally on your device and cannot be recovered if lost. Avoid clearing app data unless necessary.
How do I earn coins without purchasing?
Complete daily tasks and maintain a visit streak to earn free coins each day.
Refund requests must be directed to Apple or Google, as they process all payments. We cannot issue refunds directly.
Consumable purchases (coin packs) cannot be restored once used. Non-consumable purchases (era packs) can be restored using "Restore Purchases" in the App.
Alchemora